What are these products typically made from?

What is the minimum age requirement for placing an order with X-Under?

In accordance with U.S. regulations, you must be 18 years of age or older to make a purchase from X-Under.

I have concerns about whether the product I received matches my order. How can I verify this?

Feel free to reach out to us at support@x-under.com. Sharing a picture could aid in resolving the issue promptly. We're here to assist you in getting to the bottom of any discrepancies.

Can i change or edit my order once it has been placed?

Changes to your order must be requested via email to support@x-under.com. We will do our best to catch your request before it has been shipped, though we cannot guarantee this.

What payment methods are accepted?

We accept Visa, Mastercard, American Express, Discover, X-Under Gift Cards, PayPal, Apple Pay and Afterpay. We don't accept Cash on Delivery (CODs), personal checks, or layaway plans. If you are having troubles with checkout, please contact support@x-under.com and we will give you a hand.

How do promo codes work?

Enter the coupon code on our website at the checkout page when prompted. Only one discount code may be used per order. Save the others for future use.

How can i be notified when an item is back in stock?

If you would like to be notified of a restock, go to the specific product and choose the size you would like to purchase. Once you choose your size and color, click the button that says “NOTIFY ME” to be emailed or texted as soon as the garment is available for purchase.

Can i add to my order after i placed it?

Once your order has been placed, we are unable to add additional items to your order.

Cart protection?

Your item is not guaranteed until your order has been placed. During limited edition releases, we highly encourage customers to check out as quickly as possible to avoid an item to be sold out before you place your order.

Promotions and discounts?

Discounts from a sitewide sales only apply during the duration of sale. Orders placed before or after a sale will not be eligible for the deal. Exclusions: Some Limited Edition items and collaborations do not qualify for sitewide discounts.

What is afterpay and how do i use it?

Afterpay lets customers pay for purchases in four equal installments every two weeks. Afterpay is always zero interest but you are subject to extra charges for missed payments. All shopping bag items must be eligible for Afterpay. Your order total must be $35-$1000.

To use Afterpay:

During checkout at vertt.shop, select Afterpay as your payment method. At the Afterpay website, enter your payment details (Visa or Mastercard). If you've used Afterpay before, just log into your account. Afterpay cannot be used to purchase gift cards or e-gift cards. Any gift cards must be purchased separately. Afterpay may not be available on other items. For more information, visit Afterpay's FAQ page.

Gift Cards.

X-Under is not responsible for lost, stolen, or damaged gift cards, or the unauthorized use of a gift card.

Can i use multiple gift cards on the same online order?

For online orders, the limit is one gift or e-gift card that may be applied to each order. If you have more than one gift card or e-gift card that you would like to apply towards an order, then you may create additional order(s).

Do you charge sales tax on gift cards?

We don't charge a sales tax on gift cards, but if the shipping address is in a state or locality with a sales tax, items paid for with gift cards are subject to that tax.

Note.

Please note that we'll never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from X-Under and asking you to do so, do NOT respond and please contact us immediately.

Will the package or billing statement display the name "X-Under"?

Rest assured, we prioritize your privacy. Your package will arrive in a discreet plain white box without any logos or references to a sex store. Additionally, we make efforts to ensure that billing information is also kept discreet.

Will my payment information be secure?

We take security very seriously, so we do everything we can to protect your information. All confidential data, including payment information, is encrypted and transmitted through our industry standard Secure Socket Layer (SSL). Should any unauthorized charges show up on your credit card as a result of shopping with X-Under, you must alert your credit card provider immediately and in accordance with your credit card's reporting rules and procedures. X-Under will assume liability for purchases made through x-under.com only if the unauthorized use of your credit card resulted through no fault of your own.

When will my order ship?

We kindly ask for you to allow up to 5-10 business days for your order to ship from our warehouse. *Please note, USPS and UPS are experiencing shipping delays and your order may take more time to deliver. Please refer to the tracking number on your shipment confirmation. For any questions, reach out to us at here.

Do you ship internationally?

X-Under does ship internationally! The carrier will provide updated tracking information once the package leaves United States borders. Tracking will display a notification once the package has been delivered. If your package doesn't arrive within 14-21 days we recommend that you contact the carrier in your country for more information. *International orders do not quality for returns, exchanges, or store credit.

Can i ship to an address other than my billing address?

Yes. You'll be given this option during online checkout.

Lost/stolen packages.

X-Under is not liable for any lost or stolen packages. By accepting our Terms of Service you hereby agree to indemnify and hold X-Under harmless from any lost or stolen claims. Once the package enters the hands of the courier our control over that package is limited. However, in the event of a lost or stolen package we will work with you and put forth our best effort to help track down your package.

Where does Vertt ship from?

All orders are processed and shipped from our headquarters in New York, New York. I seem to be missing some items from my order. Where are the rest of my products? Occasionally, products are shipped in separate packages due to their size and dimensions. It's possible that you've received only the first part of your shipment, and the remaining items will be delivered shortly. If you believe this isn't the situation, kindly refrain from unpacking anything and take a photo of the package exactly as it was received. Immediately reach out to us at support@x-under.com, and we'll promptly address the issue to ensure everything is sorted out accurately.

I can't login to my account.

You can reset your account password by clicking "forget your password?" on the login page linked here. This action will prompt you to enter your email and create a new password. If you are still having trouble, please reach out to support@x-under.com

Create a X-Under account.

Creating your X-Under account is simple — register here (https://x-under.com/my-account/).

What are the perks of having a X-Under account?

Having a X-Under account lets you save payment and shipping information, and helps you track your orders. We'll also save your purchase history so it's easy to reorder your favorite pieces. All details you add to your profile are completely confidential, as per our Privacy Policy. Don't forget to sign up for email! We'll send you special offers, gift ideas, and a first look at new arrivals.

How do i make changes to my account info?

Making changes to your account is easy — just log in with your username and password and edit your information. Please click here to access your account.

What safety precautions have been taken for ats employees?

We’ve taken actions on our end to ensure the safety of the X-Under community and employees. These include: • A travel ban in and out of high-risk countries and regions • Making sure employees who have traveled from high-risk countries self-isolate for 14 days and show no symptoms of illness before returning to work • Pushing an increased awareness campaign to our employees asking them to: • Practice good hygiene and wash their hands often • Stay home when they’re sick or showing signs and symptoms of flu • Notify HR or their supervisor if they’ve been exposed to COVID-19, are diagnosed with the illness, or begin to show symptoms

Is it safe for me to order and receive packages from X-Under?

We understand if you’re worried about receiving packages right now. But we can assure you that ordering from X-Under is still safe. That's partly due to the traits of coronavirus disease-19, or COVID-19. The illness is mainly spread through respiratory droplets. According to the U.S. Centers for Disease Control and Prevention, “there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.” As an extra precaution, you should always wash your hands immediately after handling packages.

Additional safety precautions we are taking include:

Increasing the frequency of cleaning and disinfecting common areas and equipment • Sourcing and securing a deep-cleaning provider • Providing free gloves to employees • Staggering shifts, limiting the amount of people in the break rooms, and spacing associates where possible • Continuous corporate and local monitoring of CDC and WHO recommendations, risks, and findings Nothing is more important to us than your health and the health of your loved ones, and we take our responsibility to keep you safe seriously. We’ll continue to provide updates as the situation evolves. Take care of each other.